Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at simthread@simthread.com.

There are ongoing logistical delays due to the COVID-19 pandemic.

It takes us one day to two weeks to complete your order or notify you of missing products from your request.

In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)

If you prefer advance notice on possible delays regarding your order, or prefer to not pay for your order upfront, please request a ‘Quote’ instead.

For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.

Proceed with payment for quicker service.

You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.

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